Participant lead inbox & CRM
The Novida lead inbox gives NDIS providers every participant enquiry in one place, with a built-in CRM to move leads through stages (new, contacted, proposal, won), add notes and set follow-ups. Paid plans include unlimited leads with no per-lead fees and instant SMS alerts.
Most lead products charge per lead and dump enquiries into your email. Novida does the opposite: paid plans include unlimited participant leads with no per-lead fees, and every enquiry lands in a purpose-built inbox.
A lightweight CRM is built in. Move each lead through clear stages, add private notes, log calls and emails, set follow-up reminders, and reveal verified contact details — so nothing slips and your conversion is visible.
Everything is designed around speed and accountability. New enquiries trigger instant SMS alerts, response times are tracked automatically, and your whole team works from one shared view — so the right person follows up fast, warm leads are nurtured, and you can see exactly where each participant is in your pipeline at any moment.
What’s included
- Unlimited participant leads with no per-lead fees
- Purpose-built lead inbox separate from your email
- Drag-and-drop pipeline with new / contacted / proposal / won stages
- Verified participant contact details revealed on each lead
- Private notes and full activity history per enquiry
- Follow-up reminders so no lead is forgotten
- Instant SMS alerts the moment a lead arrives
- Shared team access with response-time tracking
Why it helps
Unlimited leads, no per-lead fees
Pay one predictable monthly price and receive every matching participant enquiry — never a charge per lead.
Built-in pipeline
Track each enquiry through new, contacted, proposal and won, with notes, follow-ups and activity history.
Instant SMS alerts
Get notified the moment a lead arrives so you can respond first — speed is the single biggest driver of winning the participant.
Built for teams
Give your whole team one shared view of every lead, with notes and follow-ups visible to the people who need them.
Visible conversion
See response times, win rates and which service areas convert best, so you can focus effort where it pays off.
Frequently asked questions
Does Novida charge per lead?
No. On a paid plan you receive unlimited participant leads for a flat monthly price — there are no per-lead fees. The free plan does not include leads.
How fast will I know about a new lead?
Instantly. Paid plans include SMS lead alerts, and the enquiry appears in your inbox at the same time so you can respond first.
Can my whole team use the inbox?
Yes. The inbox and CRM are designed for teams, with shared visibility of leads, notes and follow-ups.
Who can see a participant’s contact details?
Anyone on your team with inbox access can reveal contact details on a lead. Details are shown when you choose to reveal them, and every action is recorded in the lead’s activity history.
Can I export my leads?
Yes. You can export your leads and their pipeline data, so your information stays portable and easy to report on outside Novida.
What happens to leads I don’t win?
Mark them lost and they stay in your pipeline with their notes and history intact, so you can revisit them later and measure your conversion accurately.