How to Become a Registered Support at Home Provider
Want to become a Support at Home provider? A plain guide to the six registration categories, the new Aged Care Act, and provider obligations.
The new registration model
The six registration categories
Meeting the Quality Standards
What the application involves
Your obligations once registered
Practical steps to get started
Where to find the current rules
Frequently asked questions
How do I become a Support at Home provider?
You register with the Aged Care Quality and Safety Commission under the Aged Care Act 2024, in the categories matching the services you will deliver. You must show your organisation is suitable, meet the relevant Quality Standards, and set up compliance systems.
What are the provider registration categories?
There are six: home and community services; assistive technology and home modifications; advisory and support services; personal care and care support; nursing and transition care; and residential care including respite. You may only deliver services within your registered categories.
Do all providers have to meet the Quality Standards?
The strengthened Aged Care Quality Standards apply according to your categories. Personal care, nursing and residential care carry the most rigorous requirements and audit, while lower-risk services like basic domestic help carry lighter obligations under the same rights-based framework.
What are my obligations once registered?
You must uphold the Statement of Rights and Code of Conduct, screen and train workers, manage incidents and complaints, meet reporting duties, and charge correctly: care management capped at 10%, no entry or exit fees, and clear quarterly statements.