Setting Up Your My Aged Care Online Account
How to set up your My Aged Care online account through myGov: registration, linking, what you can do in the portal, and how to set up a representative.
What the online account does
Before you start
How to link My Aged Care to myGov
Using the portal
Setting up a representative
If you get stuck
Frequently asked questions
How do I set up a My Aged Care online account?
First be registered with My Aged Care, then sign in to myGov, select View and link services, and choose Link on the My Aged Care tile. Confirm whether you receive care or represent someone, provide ID such as your Aged Care ID or Medicare number, and confirm your details.
Do I need a myGov account to use My Aged Care online?
Yes. The My Aged Care online account is accessed through myGov, the government's secure sign-in. You need to be registered with My Aged Care first, then link the My Aged Care service to your myGov account. You only need to link it once.
What can I do in the My Aged Care portal?
You can view assessment outcomes and service approvals, find referral codes, read letters, search for providers, accept a Support at Home package, manage ongoing services, and update your contact details. It's available 24/7 on a computer, tablet or smartphone.
Can a family member manage my account for me?
Yes. You can appoint a representative through My Aged Care. A regular representative can help manage your care day to day, while an authorised representative can make formal decisions on your behalf, which usually requires supporting documentation. Call 1800 200 422 to arrange this.