How to change your SIL provider (without moving)
Your right to change SIL providers, why the home and the support are separate, and the practical steps to switch
Can you change SIL provider without moving?
Reasons people change SIL providers
Steps to change your SIL provider
If the provider owns your home too
Planning a handover so your support never drops
Notice periods, exit fees and your service agreement
What about your housemates in a shared SIL home?
Where to get help and back-up
Frequently asked questions
Can I change my SIL provider without moving house?
Often yes. Because SIL funds support (not the building), if a separate housing or SDA provider owns your home, you can switch your support provider while staying put. It's harder when one organisation owns the home and delivers the support.
How do I change my SIL provider?
Check your service agreement's notice period, confirm who holds your tenancy, involve your support coordinator, choose a new provider who can meet your Roster of Care, give written notice, plan a smooth handover, and update your service bookings so funding flows to the new provider.
What if the same provider owns my home and my support?
You still have rights, but changing support may affect your tenancy. Get help from your support coordinator, an advocacy service, or the NDIS Quality and Safeguards Commission — options include moving, renegotiating, or another provider taking over the support in the same home.
Do I need a reason to change SIL provider?
No formal reason is required — you have choice and control. Common reasons include poor or inconsistent support, high staff turnover, feeling unheard, safety concerns, or finding a better-fit provider.
Will my funding change if I switch SIL providers?
Your SIL funding is based on your Roster of Care, not the provider, so it shouldn't change just because you switch. Make sure the new provider can deliver the same roster, and update service bookings so payments go to them.
How much notice do I have to give my SIL provider?
The notice period is set in your service agreement, usually a set number of weeks in writing. Check it before you act, and always line up and confirm your new provider before giving notice, so your support never has a gap.
Can my SIL provider charge an exit fee?
An agreement can include reasonable transition terms, but it cannot trap you with a provider you no longer consent to, because your NDIS funding follows you. If an exit fee or notice term looks unreasonable, a support coordinator, advocate or the NDIS Commission can help you check whether it is fair.
Do my housemates have to agree if I change SIL provider?
In a shared SIL home your support is rostered and costed across the household, so a change can affect everyone, but your housemates cannot veto your right to switch. Your support coordinator helps work out the practical options — moving the household together, a new provider taking over the shared roster, or another…