How to make a complaint about NDIS housing or support
How to raise a complaint about your NDIS housing or support, who to go to, and how the NDIS Commission and other avenues can help
Where do I start a complaint?
Who can I escalate to?
What are my protections?
What can I complain about?
How to write a complaint that gets results
What happens after you complain
Where to get support to raise a concern
Frequently asked questions
Can I complain anonymously about an NDIS provider?
You can raise concerns with the NDIS Quality and Safeguards Commission anonymously, though it can be harder for them to investigate or update you without your details. With a provider directly, an advocate can also raise a complaint on your behalf. Either way, you're protected from being treated unfairly for…
Is there a time limit to make an NDIS complaint?
It's best to complain as soon as you can, while events are fresh and easier to fix, but there's no strict cut-off for raising a concern with a provider or the NDIS Commission. Tenancy disputes may have their own timeframes in your state, so seek advice promptly for housing issues.
Will complaining affect my support or housing?
It shouldn't. Providers must not victimise you for complaining, and your housing and support should be on separate agreements so raising a support issue doesn't threaten your tenancy. If you feel it is affecting you, escalate to an advocate or the NDIS Commission immediately.
How do I make a complaint about my NDIS housing or support?
Start with your provider's complaints process, ideally in writing so it's on record, stating what's wrong and what you'd like to happen. If it isn't resolved, escalate to the NDIS Quality and Safeguards Commission for quality and safety concerns, or to a tenancy service for housing disputes.
Who handles complaints about NDIS providers?
The NDIS Quality and Safeguards Commission handles complaints about the quality, safety and conduct of NDIS providers. For housing and tenancy disputes, a tenancy advice service in your state can help, and disability advocates can support you through any complaint.
Can I be punished for complaining?
No. You have the right to complain without fear of losing your support or home, and providers must not victimise you for it. Keeping your housing and support on separate agreements also means raising a support issue shouldn't threaten your tenancy.
Who can help me make a complaint?
A disability advocate can support you to raise and pursue a complaint, your support coordinator can help you navigate and resolve issues, and a tenancy advice service can help with housing disputes. The NDIS Commission is the escalation point for provider quality and safety.
What if my complaint puts my support or home at risk?
Seek help immediately from a disability advocate or the NDIS Quality and Safeguards Commission. You're entitled to complain safely, and your housing and support should be on separate agreements so a support complaint doesn't threaten your home.