Your rights as an NDIS tenant
How your tenancy and your support are separate rights — and the calm, practical steps to take when something at home isn't right
Your home and your support are separate rights
The agreements that protect you
Your rights in the place you live
Tenancy issue or support issue? Who to contact
Restrictive practices and safeguards, explained calmly
How to raise a problem — a calm escalation path
Being asked to leave, or choosing to move on
Frequently asked questions
Can they evict me if I change my support provider?
No — your tenancy and your support are separate. Changing or ending your support arrangement does not, by itself, give a landlord grounds to remove you. In SDA in particular, your security of tenure is upheld regardless of decisions you make about your NDIS supports. If a provider suggests otherwise, get help from your…
Who do I complain to about my provider?
For concerns about your support, your safety or your rights, contact the NDIS Quality and Safeguards Commission on 1800 035 544 — you can complain anonymously. Try raising it with the provider first, as many issues are resolved that way. For problems about the home itself, such as repairs or rent, contact your state or…
What counts as a restrictive practice?
A restrictive practice is anything that restricts your rights or freedom of movement. The NDIS regulates five types: chemical, environmental, mechanical and physical restraint, and seclusion. They can only be used as a genuine last resort, under an authorised behaviour support plan, and their use must be reported to…
Do I get my own tenancy agreement?
You should have a written agreement for the home — a residency agreement, or an SDA residency agreement in specialist housing — separate from the service agreement for your supports. It sets out your rent, notice periods and how disputes are handled, and state or territory tenancy law applies on top of it. Ask for…
The NDIS Commission or the tenancy tribunal — which one handles my problem?
If it is about the building, rent, repairs, notice or your right to stay, it is a tenancy matter for your state or territory tenancy authority or tribunal. If it is about the quality of support, your safety, or how you are treated, it is a support matter for the NDIS Commission on 1800 035 544. If a situation is both,…