Preparing for a Tribunal Hearing
Preparing for the Administrative Review Tribunal (ART): case conferences, evidence, representation and what to expect — plus how to get free help.
If your internal review didn't resolve things, the Administrative Review Tribunal is the next step — an independent review outside the NDIA. It sounds daunting, but it's designed to be accessible, and most matters settle through discussion well before any hearing. The best thing you can do is get free support early. Here's what the process involves and how to prepare with confidence.
What the Tribunal is
Get an advocate or legal aid first
Case conferences and early resolution
Gathering your evidence
If it goes to a hearing
Looking after yourself
Frequently asked questions
What is the Administrative Review Tribunal?
The ART is an independent body that reviews certain government decisions, including NDIS ones. It replaced the Administrative Appeals Tribunal (AAT) in late 2024. It's separate from the NDIA and deliberately less formal than a court, so people can take part without legal training.
Do I need a lawyer at the Tribunal?
No. The Tribunal is designed to be used without a lawyer, and many people are supported by a free disability advocate instead. Legal aid and community legal centres can also provide free legal help if you want it. Our guide Getting help with an appeal shows where to find support.
What is a case conference?
It's an informal meeting — often by phone or online — where you, the NDIA and the Tribunal discuss the issues and what evidence is needed. Many matters are resolved at this stage through discussion, or through conciliation, without ever needing a formal hearing.
What happens at a Tribunal hearing?
If your matter isn't resolved earlier, a hearing lets you explain your situation to an independent Tribunal member who decides the outcome. Hearings are usually private and much less formal than court. You can attend by phone or video, bring a support person, and have an advocate or lawyer speak for…
Do I have to attend in person?
Often no. Many hearings and case conferences can be done by phone or video, and the Tribunal can make adjustments so you can take part comfortably. Bring a support person if that helps — you never have to attend on your own.
Can I only go to the Tribunal after an internal review?
Generally yes. You need to complete the internal review stage first before applying to the Tribunal. If you haven't requested an internal review yet, start there — see our guide Requesting an internal review.