Support Coordination

Funded help to understand your plan, find providers and put it into action.

What it means

Support coordination is a funded Capacity Building support that gives you a support coordinator to help you make the most of your NDIS plan. Their role is to help you understand what is in your plan, find and connect with the right providers, and turn your plan into real supports and services. They work with you to build your confidence and skills so that, over time, you can manage more of this yourself.

There are different levels of support coordination for different needs. Standard support coordination helps you connect with providers and coordinate your supports. Specialist support coordination is a higher, more intensive level for people in more complex situations, where there are barriers that make it harder to put a plan into action.

In practice

A support coordinator might help you research providers, set up service agreements, and bring together the different people involved in your supports, such as therapists, support workers and mainstream services. They can also help you prepare for a plan review by looking at what is working and what is not.

Support coordination is about building your capacity, not doing everything for you forever. A good coordinator explains your choices, helps you weigh up options and gradually hands over skills so you feel more in control. If a crisis or a complex issue comes up, a specialist support coordinator can step in to help manage the situation and reduce barriers, then support you to get back on track.

A real example

For example, after Aisha received her first plan she felt unsure where to start, so her support coordinator helped her shortlist local therapy providers, set up service agreements and book her first appointments. Over the following months the coordinator checked in, helped her swap a provider that was not a good fit, and showed her how to keep track of her bookings herself.

Support Coordination — FAQs

What does a support coordinator do?
A support coordinator helps you understand your NDIS plan, find and connect with providers, and put your plan into action. They can help you set up service agreements, coordinate the different people involved in your supports and prepare for plan reviews. A key part of their role is building your skills and confidence so that, over time, you can manage more of this yourself.
What are the different levels of support coordination?
There are different levels for different needs. Standard support coordination helps you connect with providers and coordinate your supports. Specialist support coordination is a higher, more intensive level for people in more complex situations, where there are barriers that make putting a plan into action harder. The level you receive depends on your circumstances and what is included in your plan.
How is support coordination funded?
Support coordination is a Capacity Building support, so it is funded as a specific item in your NDIS plan. It is not automatically included for everyone; it is added when it is considered reasonable and necessary for your situation. If you think you would benefit from it, you can raise this during your planning meeting or plan review so it can be considered.
What is specialist support coordination?
Specialist support coordination is a higher, more intensive level of support coordination for people in more complex situations. It is designed for when there are significant barriers, risks or a crisis that make it harder to put a plan into action. A specialist support coordinator helps manage these challenges and reduce barriers, then supports you to get your supports back on a stable footing.
How is a support coordinator different from a plan manager?
A support coordinator helps you understand your plan, find providers and coordinate your supports. A plan manager looks after the money, paying invoices and tracking your budget. They are separate, separately funded roles, and you can have both in your plan. One helps you organise and use your supports while the other handles the financial paperwork.

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