Getting Started With Aged Care in Australia
How to get aged care in Australia: register with My Aged Care, get assessed, understand your options and find a provider — a calm step-by-step guide.
Start with My Aged Care
Step 1: Register
Step 2: Get assessed
Step 3: Understand your options
Step 4: Sort out costs
Step 5: Find a provider
If you need help along the way
Frequently asked questions
How do I get aged care in Australia?
Start with My Aged Care at myagedcare.gov.au or on 1800 200 422. Register, have an aged-care assessment, understand your options, sort out any costs through Services Australia, and choose a provider. My Aged Care is the single entry point for everything.
Who is eligible for government-funded aged care?
People aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) who need help to keep living independently or safely. An aged-care assessment confirms the level of support you qualify for after you register with My Aged Care.
Can I arrange aged care for my parent?
Yes. You can make the first contact with My Aged Care and be involved throughout with your parent's consent. Many families start the process on a parent's behalf, and you are welcome to sit in on the assessment for support.
How long does it take to start receiving care?
It varies by location and urgency. Registration and assessment can take from a couple of weeks to a couple of months, and some funded services then have their own wait. Tell My Aged Care if your situation is urgent so it can be prioritised.