Ending a service agreement — notice letter

Give a provider written notice that you’re ending your service agreement.

Who it's for

This letter is for any NDIS participant, or someone acting on their behalf such as a family member, carer or nominee, who wants to end a service agreement with a provider. You might be moving to a new provider, no longer need the support, or simply feel the arrangement is not right for you.

It suits self-managed, plan-managed and NDIA-managed participants. You do not need to explain why you are leaving. The letter gives you a simple, respectful way to put your decision in writing so both sides are clear about when the supports will stop.

Why write it

Ending an agreement in writing creates a clear record of your decision and the date it takes effect. This helps avoid confusion about ongoing supports and any final charges, and gives you something to refer back to if there is a dispute.

Putting it in writing also lets you point to the notice period in your agreement, so the end date is fair to both sides. It is a courteous way to close the arrangement, and asking for confirmation and a final invoice means you can be sure everything is settled properly.

How to write it

Keep it short and clear. Include your name, the provider's name, and the date. State plainly that you are ending your service agreement, and give the date it will take effect, in line with the notice period set out in the agreement.

You do not have to give a reason, so only include one if you want to. Ask the provider to confirm they have received your notice and to send a final invoice for any supports already delivered.

Finish politely and provide your contact details so they can follow up if needed. Keep a copy of the letter for your records, and note the date you sent it. Sending it by email or another written method gives you a clear record of when notice was given.

Template

To [provider / contact name],
Re: [Your name] — service agreement dated [date]

I am writing to let you know that I am ending our service agreement.

My supports with you will end on [date], in line with the [__] notice period in our agreement.

[Optional: I have decided to [change providers / take a break / other]. Thank you for the support you have provided.]

Please confirm this in writing and send any final invoice for supports delivered up to the end date.

Thank you,
[Your name, phone and the date]

About this template

Do I have to give a reason for ending my service agreement?
No. You do not have to explain why you are ending the agreement. You can simply state that you are ending it and give the effective date. If you would like to share feedback you are welcome to, but it is entirely your choice. A good provider will respect your decision either way.
How much notice do I need to give?
Check the notice period set out in your service agreement, as this varies between providers and supports. Your end date should line up with that notice period so it is fair to both sides. If you are unsure, look at the cancellation or ending section of your agreement, or ask the provider to confirm.
Will I still be charged after I give notice?
You may be charged for supports delivered during the notice period, and for any supports already provided. That is why it is worth asking for a final invoice. Check your agreement for any cancellation terms so you know what to expect, and raise any charges that seem incorrect with the provider.
How should I send the notice?
Send it in writing, such as by email or letter, so you have a clear record of the date you gave notice. Keep a copy for yourself. Written notice avoids confusion about when the agreement ends and gives you something to refer back to if any questions come up later.
Should I ask the provider to confirm?
Yes. Ask the provider to confirm they have received your notice and to send a final invoice for supports already delivered. This helps make sure everything is settled and there are no surprises. Keeping their confirmation with your copy of the letter gives you a complete record of how the agreement was ended.

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