Service agreement — plain-English checklist

What to look for before you sign a service agreement with an NDIS provider, so there are no surprises later.

Who it's for

This checklist is for any NDIS participant, family member, carer, nominee or support coordinator who is about to sign a service agreement with a provider. Whether you are self-managed, plan-managed or NDIA-managed, it helps you slow down and check the important details before you commit.

It is especially handy if this is your first agreement, if you are switching providers, or if someone has handed you a document and asked you to sign quickly. You do not need to be a legal expert. The checklist simply walks you through the things that matter most so you can sign with confidence.

Why write it

A service agreement sets out what you and the provider have agreed, so a clear one prevents confusion later about supports, prices and how either side can end the arrangement. Checking it properly protects your funding and your rights.

Going through a checklist also puts you in control. It gives you permission to ask questions, take the document home, and get advice before signing. A good provider will welcome this. If anything feels rushed or unclear, the checklist gives you a reason to pause rather than sign under pressure.

How to use it

Read the agreement against each point and tick it off as you go. Check the supports listed, how often they will happen and who will deliver them. Confirm the prices sit within the current NDIS Price Guide, also called the Pricing Arrangements and Price Limits, and look at the cancellation notice and any cancellation fees.

Make sure you understand the feedback and complaints process, how either side can end the agreement, and how your personal information will be kept private. Check the start and review dates, and confirm that any future changes will be agreed in writing by both of you.

Watch for red flags: pressure to sign on the spot, prices above the Price Guide, long lock-in periods, or fees just for enquiring or being referred. If you spot any of these, ask questions and take your time. You can always seek advice or choose a different provider before you sign.

Template

Before you sign, check the agreement clearly states:

• What supports will be delivered, how often, and by whom.
• The price of each support and whether it is within the NDIS price limits.
• How cancellations work — how much notice, and any cancellation fee.
• How to give feedback or make a complaint.
• How either side can end the agreement, and how much notice is needed.
• How your personal information will be handled.
• The start and end dates, and how changes are agreed in writing.

Red flags: pressure to sign immediately, prices above the Price Guide, long lock-in periods, or fees for leads/enquiries. Compare providers free on Novida before you commit.

About this template

Do I have to sign a service agreement to use an NDIS provider?
Not always. A service agreement is optional for some supports, though many providers ask for one and it is strongly encouraged. It is a good idea because it puts your shared understanding in writing and protects both you and the provider. You can ask for changes before you sign, or take time to consider it.
How do I know if the prices are correct?
Compare the prices in the agreement against the current NDIS Pricing Arrangements and Price Limits, often called the Price Guide, published on the NDIS website. Providers should not charge above these limits for price-capped supports. If a price looks higher than expected, ask the provider to explain it before you sign.
What are the biggest red flags to watch for?
Be cautious if you feel pressured to sign quickly, if prices sit above the Price Guide, if there is a long lock-in period, or if you are charged fees simply for enquiring or being referred. A trustworthy provider gives you time, answers your questions clearly, and does not rush you into a decision.
Can I take the agreement away before signing?
Yes. You can take the agreement home, read it carefully, and get advice from family, a support coordinator or an advocate before signing. A good provider will happily give you time. There is no need to sign on the spot, and taking your time helps you feel confident about what you are agreeing to.
What should I do if something in the agreement is unclear?
Ask the provider to explain it in plain language, and request changes in writing if needed. Do not sign anything you do not understand. You can also seek help from a support coordinator, advocate, or the NDIS. It is completely reasonable to pause until every point is clear to you.

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Official NDIS sources

Novida is an independent directory, not the NDIA. We explain each form in plain English and link you to the official copy — always download and submit the current version from the official website, as forms are updated from time to time.