Service agreement — fill-in template

A plain-English service agreement you and a provider can complete together before supports start.

Who it's for

This template is for NDIS participants and providers who want to set out their arrangement clearly before supports begin. It suits participants who are self-managed, plan-managed or NDIA-managed, and can be completed with help from a family member, carer, nominee or support coordinator if you prefer.

It is also useful for providers who want a simple, plain-English document rather than dense legal wording. You complete it together, so both sides understand what has been agreed. Whether you are arranging a single ongoing support or several, this template gives you a shared starting point.

Why write it

A service agreement records what you and your provider have agreed, so everyone knows what to expect. It covers the supports, when they happen, what they cost, and how either side can make changes or end the arrangement. Putting this in writing helps avoid misunderstandings down the track.

A service agreement is optional for some supports, but it protects both sides. For you, it confirms the supports and prices you signed up for. For the provider, it clarifies responsibilities and payment. A clear agreement makes the working relationship smoother and gives you a document to refer back to if questions come up.

How to write it

Start with the basics: the names and contact details of both parties, and how your plan is managed. List the supports to be delivered, how often, and by whom, along with the prices, keeping them within the current NDIS Price Guide.

Set out the practical rules: how much notice is needed to cancel, any cancellation fees, and the responsibilities of each side. Include how you can give feedback or make a complaint, and how your personal information will be kept private and used only as agreed.

Finish with the dates the agreement starts and will be reviewed, and a clear statement that any changes will be agreed in writing by both of you. Leave room for both parties to sign and date it. Read through it together before signing so you are both comfortable, and each keep a copy for your records.

Template

NDIS Service Agreement

Between:
Participant: [name] (NDIS number [123456789]), and
Provider: [business name] (ABN [__], NDIS registration [if any]).

1. Supports
[List the supports, how often, and who will deliver them.]

2. Dates
Start date: [date]. End date / review date: [date].

3. Price
[List each support and its price. Prices are within the NDIS Pricing Arrangements and Price Limits for the current year.]

4. Cancellations
Notice required: [__]. Cancellation fee (if any): [__], in line with NDIS rules.

5. Responsibilities
The provider will: [deliver supports safely, on time, with qualified workers; keep records; respect privacy].
The participant will: [give notice of changes; treat workers with respect; pay any agreed gap].

6. Feedback & complaints
[How to give feedback or complain, and that concerns can be escalated to the NDIS Commission on 1800 035 544.]

7. Privacy
[How the participant’s information is collected, used and protected.]

8. Changes and ending the agreement
[Changes are agreed in writing. Either party may end the agreement with [__] notice.]

Signed:
Participant / representative: ________________  Date: ______
Provider: ________________  Date: ______

About this template

Is a service agreement required under the NDIS?
A service agreement is optional for some supports, though it is strongly recommended. It protects both you and the provider by putting your shared understanding in writing. Some supports, such as specialist disability accommodation, do have specific agreement requirements. Even when not required, a clear agreement helps avoid confusion about supports, prices and responsibilities.
What should a service agreement include?
A good agreement names both parties, lists the supports and schedule, sets out prices within the NDIS Price Guide, and explains cancellations, responsibilities, feedback and complaints, and privacy. It should also show the start and review dates, state how changes are agreed in writing, and include space for both parties to sign and date it.
Can I change a service agreement after signing?
Yes. Agreements can be changed when both you and the provider agree. Good practice is to put any change in writing and have both parties confirm it, so your records stay accurate. If your needs or plan change, talk to your provider early so the agreement can be updated to match what you now need.
Who keeps a copy of the service agreement?
Both parties should keep a copy. You keep yours to check the supports, prices and terms you agreed to, and the provider keeps theirs for their records. Having your own copy makes it easy to refer back if a question comes up, or if you need to review or end the arrangement later.
Do the prices have to match the NDIS Price Guide?
For price-capped supports, providers cannot charge above the limits in the current NDIS Pricing Arrangements and Price Limits, known as the Price Guide. The agreement should reflect these. If a listed price seems higher than expected, ask the provider to explain before you sign, and check the guide on the NDIS website.

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Official NDIS sources

Novida is an independent directory, not the NDIA. We explain each form in plain English and link you to the official copy — always download and submit the current version from the official website, as forms are updated from time to time.